FAQs

G E N E R A L

What are your working hours?

Monday - Friday, 9am - 4pm. If you would like to get in touch, please visit our contact page or email pearpaperco@outlook.com and I'll get back to you as soon as possible. I aim to reply to any enquiries within 2 working days.

Can I meet with you or phone you to discuss my requirements?

I am currently not available for one-to-one consultations. If you would prefer to discuss your options over the phone rather than via email we can arrange a time to chat all things stationery. I have a very tight schedule and am a ‘one-woman-band’ (with a one-year-old in tow!) so please contact me via email first so that we can arrange a suitable time to talk during the working hours stated above when I can give you my full attention. All amendments to proofs must be made via email.

Do you have a price list?

You can view our price list here, or by viewing the individual prices on the product pages.

Why haven't I received a reply to my enquiry?

If you haven't received a reply within 3 working days, please email us to let us know. Please also check your junk mail folder in case our email has been filtered there. We recommend adding 'pearpaperco@outlook.com' to your contacts to avoid this.

What payment methods to you accept?

Credit/debit card, Paypal, or bank transfer.

When should I order my stationery?

We recommend Save the Dates or Invitations ordering at least 3-4 weeks before you wish to send them out to your guests, and 'On the Day' stationery at least 5-6 weeks before your wedding day.

If you haven't finalised your 'On the Day' stationery wording, table plan, etc by 6 weeks before, we would still definitely advise contacting us at that point anyway, so that we can confirm your order and book your design time into our schedule.



P R O D U C T S

How many invitations should I order?

One invitation per household/couple is sufficient, you do not need one per guest. We do highly recommend ordering 5-10 spare invitations in case you need them further down the line as reprinting small quantities can be expensive.

How many Orders of Service should I order?

Many couples will be happy to share an Order of Service one-between-two, or you may prefer to cater for one per person. This is entirely down to personal preference and your budget. Remember to order a couple of extras for your registrars/officiant and perhaps one for a keepsake too.

What card is the stationery printed on?

As standard, our stationery is all printed on white 280gsm premium card stock with a subtle lined texture. Coloured background invitations will be plain white on the back unless you have selected double-sided printing. Kraft brown stationery is printed on 300gsm recycled card stock. We did lots of testing before selecting these options and have chosen cards that we feel perfectly suit the style of our designs, and they have been very happily received by our customers.

Do envelopes come included?

Yes, envelopes are included with Save the Dates, Invitations, RSVP Cards and Thank You Cards, unless specified. You have a choice of white textured envelopes or kraft brown recycled envelopes. If you would prefer coloured envelopes we can provide you with a bespoke price for these.

Can I have a digital file to print myself?

This is not a service we offer as ensuring a high quality of print is all part of our brand and service.

Will my invitations be pre-assembled with the twine and tags on them?

No, in order to pack your invitations closely together to prevent any damage in transit, we don't pre-assemble them with the twine/tags. Also, we have lots of customers who want to add additional elements such as extra cards, lavender, foliage, etc before they pop them in their envelopes. Everything will be delivered carefully wrapped with the tags prepared and twine cut into lengths for you to add to them. It's very easy though, just a simple bow is all they need!

How much will my invitations cost me to post to my guests?

Generally, our invitations are fine with a standard 1st/2nd class stamp, however we highly recommend getting one weighed and checked at the Post Office before you buy your stamps incase any additional items (e.g. cards, embellishments) mean they will need a Large Letter stamp.



O R D E R I N G

How do I place an order?

If you're ready to order from our house collections, you can do so by adding the items/quantities you need to your basket and go through to checkout. If you're not quite ready and would like some advice, or if you want more specific items/quantities, you can contact us with any questions and for a personalised quote.

Read our How to Order page for more detailed info.

Is there a minimum order quantity?

There is a minimum order of 30 for all personalised stationery items excluding the following:

- Table Plan - no minimum order.
- Table Numbers/Names - minimum order of 8.
- A5 Table Menus - minimum order of 12.

If you require less than the minimum order quantity, we may still be able to help. Please get in touch via email at pearpaperco@outlook.com for bespoke pricing.

Can I order a sample first?

Yes, we recommend ordering a sample so that you can check over the quality of the card and printing before you go ahead with an order for your personalised stationery. Samples are not personalised and will have stock names/dates.

Can I see a proof before ordering?

Personalised proofs will not be supplied prior to purchase. Once you have made your purchase, we will provide personalised proofs for you to review and then continue to work on them until you are completely happy with them before they are put into production.

Do you offer any discounts?

Our prices are carefully considered and competitive therefore we do not offer any discounts unless we have a special promotion running.

Can I cancel my order?

If you've changed your mind, orders must be cancelled within 12 hours of ordering, otherwise design work will have begun. Once the design process has begun, personalised orders are not cancellable.

What should I check on my proofs? Can I make any changes?

Please thoroughly check over the details and wording for any errors in spelling, grammar, information, and also checking over the layouts and colours too. We advise checking them over on a desktop or laptop computer rather than on a phone or tablet as this can affect how you view the colours. You should double check: your names, dates, times, addresses, postcodes and phone numbers as well as spelling and punctuation throughout. Also, check you have received a proof of each item you have ordered (e.g. RSVP, Info Card, etc).

What should I check on my proofs? Can I make any changes?

Please thoroughly check over the details and wording for any errors in spelling, grammar, information, and also checking over the layouts and colours too. We advise checking them over on a desktop or laptop computer rather than on a phone or tablet as this can affect how you view the colours. You should double check: your names, dates, times, addresses, postcodes and phone numbers as well as spelling and punctuation throughout. Also, check you have received a proof of each item you have ordered (e.g. RSVP, Info Card, etc).

Next, please reply to the proofs via email with a list of any changes you would like made. We will then send you an updated proof within 1 working day.

Up to 4 rounds of proofs are included so please try and group any changes you require into as few instances as possible. After this, proofs are charged at £10.00 per time, but we find 4 rounds of proofs are usually more than adequate.

Can I make changes after approving my proof?

No. Once proofs have been approved, they will be put into production. No further changes can be made without you incurring additional charges for re-printing, so please be sure you are happy with them before giving us the go ahead to print. Pear Paper Co will not cover the cost of reprinting and shipping orders due to any errors you have approved, nor will a refund be issued.

I have not yet received my proof. What is the status of my order?

If you have not received your proofs within 4 working days of ordering, please contact us with your order details and we will get back to you as soon as possible. Please add 'pearpaperco@outlook.com' to your email contacts to avoid the proofs going to your junk mail.



P E R S O N A L I S A T I O N

How will I send you my wording and information?

We will send you a form to complete via email after receiving your order, where you can complete your wedding details/wording for the personalisation of your stationery. Alternatively, you can provide these in a Word or Excel document via email to pearpaperco@outlook.com.

Information must be provided in typed writing via our form or by email. Handwritten text, scanned images of the text or photos of the text can not be accepted, if received in this format we will request you send it over typed.

What information do I need to send you for my order?

We will send you a form to complete with your details in order for us to design your stationery. For Save the Dates and Invitations, we will need the couple's names, wedding date, and time, venue(s) address and reception details, along with your chosen wording and anything else you want to include. This may also include an RSVP deadline date, reply address, information on hotels/gifts/local transport etc, depending on which items you have chosen. Please word this information in the way you would like it written and check over the grammar/spelling before sending it over.

Can I change the wording from that on the sample/website?

Yes, the wording throughout all of our designs is fully customisable so we can change it to suit the feel of your day, whether that's formal e.g. parent's inviting, or informal, e.g. from the couple. If you do not provide us with any alternative text, we will assume you want the same wording as shown on the product photos.

Can I make changes to one of your house collections?

Small changes can be made to the house collections for no extra charge, for example, a change of colour or wording. Fonts can be changed too, although we have carefully chosen typefaces that we feel look best with each design. If the changes required are extensive, you may be better to enquire with us about a bespoke design.

Can you design something completely bespoke for me?

If you would like something bespoke for your wedding, we can create a custom wedding suite that perfectly reflects you as a couple and your vision for your big day. Please get in touch via email at pearpaperco@outlook.com to discuss your requirements and ideas.

There is a bespoke design fee of £50-£200 depending on the complexity of the design and the items you require, on top of the standard printing fees. If you would like different print finishes or card stocks to our standard offering, there will also be an additional cost for this.

Please note that we are only able to accept a limited number of bespoke design clients per year due to limited availability. Please allow of up to 8 weeks for bespoke work due to the intensive design and proofing time required.

Is it possible to have my invitations written in a language other than English?

Yes, we can provide invitations in languages other than English, you'll just need to provide the translated wording. Please enquire beforehand as some special characters are not available in all typefaces, for example, Hebrew characters.

Can you include my guest names on the wedding invitations?

There are two options if you want to include your guest names on your invitations, rather than just on the envelopes:

- Guest names can be printed on in the coordinating fonts. There is a charge of £20.00 in total for the full set of invitations, regardless of the quantity. Guest names will need to be provided in an Excel or Word doc. Please note that you will not receive an individual proof with every guest’s name on so please make sure you are happy with the spelling of all names before sending.

- We can include a dotted line in the design where you can handwrite your guest names before you pop them in their envelopes. There is no charge for this option.

Can you print my guest names and addresses on the envelopes?

Yes we can print these on for you, please just select this option from the 'Finishing Touches' section. There is a cost of £0.30 per envelope and you will need to provide your guest names and addresses in an Excel or Word document.



T I M I N G S   A N D   D E L I V E R Y

Please read our Delivery page for more detailed information on delivery timings and methods.

When will I receive my order?

Once you have approved your proofs in writing by email, please allow a further 7-10 working days for your order to be printed and dispatched. We will update you by email when your order is dispatched.

Please be aware that any delay in approving your proofs, paying outstanding balances, or sending over your guest names and addresses may delay your order. Bespoke orders may take longer if additional print finished are chosen.

How much does delivery cost?

Delivery is free using our standard methods. We can upgrade your postage to express or tracked delivery methods for an additional fee. Pricing will depend on the size, weight and value of your order, so please enquire if you would like to upgrade your postage.

How will my order be delivered?

Samples will be delivered by Royal Mail 2nd Class. Personalised orders over will require a signature on delivery and are sent by either Royal Mail Signed For, Parcelforce or Courier, depending on the order value and final weight/size. We will provide you with this information on dispatch.

Can I order if I’m outside of the UK?

At present, we only delivery within the UK.

What happens if my items arrive damaged?

We take great care in packaging up your stationery orders to prevent any damage in transit to you. In the unlikely event that any damage occurs in the hands of the postal service/courier, please notify us immediately at pearpaperco@outlook.com. We will need you to return the items to us within 7 days so that we can follow this up with the carrier, we can then arrange a replacement once we've received them back.

What is your returns policy?

All wedding stationery items are non-refundable due to the nature of them being personalised especially for you. If you are unhappy with your order for any reason, please contact us as soon as possible so we can resolve the situation. We will correct and reprint any errors made on the part of Pear Paper Co as quickly and efficiently as we can. Please see our terms and conditions for further details on our policies and for details relating to refunding of non-personalised stationery.